Allan's Perspective is not recommended for the politically correct, or the overly religious! Some people have opinions, and some have convictions ..., what we offer is Perspective!

(Sometimes I feel like I'm just a bobble-head on the highway of life!)

Thursday, April 20, 2017

Denied Boarding...?

Dear Friends: "Let's get things back into Perspective!"

Image result for airplane clipartA friend of mine who will remain nameless at this time (Wayne)  does a lot of traveling down to the States and he sent me this article ...., which you might want to read if you're taking an aeroplane [sic] sometime in the future:




Denied Boarding...?

If you are asked to leave an airplane after boarding, or if you are not permitted to board the plane, the first thing you should say is "Am I being denied boarding?" The second thing is "give me your written denial of boarding compensation statement".

Once you do that, the odds are that you'll get on the plane. If you aren't boarded, remember that the compensation amount is calculated on the posted one-way fare to your destination, not on what you may have paid for it. 

They must give that to you in cash. And remember that if they can't get you out till the next day, they must put you up at a hotel, and provide you with meal vouchers and transportation and toiletries.

If you have been legally denied boarding, don't accept a flight voucher unless the amount of it is twice the cash compensation you are owed.'

AND

If you have been issued a boarding pass, the airline is legally obliged to carry you. There are certain exceptions, but basically, if the plane is going and you have a boarding pass, they CANNOT deny you boarding. Legally. If they do, they must do certain things. I'm gonna link to the law below.

The penalties for denied boarding are substantial, though not as substantial as they ought to be, since the law was written decades ago. They include substitute transport to get you to your destination within 2 hours of your original reservation, on any available flight, PLUS financial compensation in cash (not travel vouchers) handed to you before you leave the gate area.

The airlines have been playing fast and loose with boarding passes and with overbooking for years. They have come to rely on getting volunteers to accept a voucher worth a fraction of the money they would otherwise be owed for denied boarding. Clearly the gate crew in Chicago was so poorly trained that they thought they could bump a passenger who had a boarding pass (but maybe he didn't....more on that below) but who had boarded the plane.

Now, here's the thing about boarding passes. They are documents issued by the airline. Not a QR code on your phone. 

Not a printout from your home printer. Not an email. It is plausible to me that some smart-ass gate agent picked the four passengers to bump who didn't have airline-issued boarding passes. Someone will try to make that case in court. 

But this is why I don't check in to my flight early. This is why I don't board with anything other than the boarding pass printed by the airline at the airport. 

I want my boarding pass to be a real one, so when the day comes that I am denied boarding, I can claim my $1350 in cash, my first class seat on a competitor's airline, and my overnight accommodations. Because the penalties for the airline for denied boarding are in fact substantial.'

https://www.lawcornell.edu/cfr/text/14/250.9